Like Snom there are other 3 rd party solutions that report similar capabilities, but I never tested them: Multimedia Attendant, Trio Enterprise 3.1, Vision 8020, or ZyCall Switch.
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![]() To achieve this let me summarize the 3 particular challenges. The user should by aware of the change, but shouldnt be concerned or requested to perform any reconfigurations at his desktop applications. There should be enough automated procedures or scripts that will ease service-desk support and that the user will simple log-in on the next day and find a new application interface fully configured. This is good for one reason: it will give a feedback of unplanned problems and help you plan and correct for the next move wave. Lync 2011 The System Is Unavailable Now How To Move SomeThe challenge is: how to move some users of the same SIP domain to a different pool. The plan was simple: use a temporary sip domain on the Lync side. The answer could be simple: enable external federation between domains (using Edge Servers). There are two requirements I didnt like: Allow everyone federation permission, and allow presence visibility to every external domain (by default only external contact in the personal contact list are visible to each other). The other advantage is that troubleshooting communication problems is easier. It expresses in this lines, 4 years of personal experience investment and I hope I can help corporate decision makers evaluating and considering Lync. To be completely sure in choosing MS, compare and even test with one other vendor at least. Lync is revolutionary compared to traditional communications, but it does not have to be disruptive when introducing in a company. You still want to have these devices on meeting rooms, manufacturing areas, etc. Another reason is you dont need a personal computer, and these phones are a lower investment. There are several deskphones from 3 rd party vendors ( Polycom, Aastra, Snom, Plantronics, ), from a simple keyboardhandset style to a model with a lync client display including the contact pictures. On the lowest model you got presence and voice calls capabilities. Two advantages from those: you can user some of your existing IP phones and even the analog ones, and you can connect softphone from other brands and platforms, like Linux desktops. Although Lync is more than a PBX, organizations will still have use of switchboard operators working at an attendant console, to handle, put on holdqueue, retrieve and forward multiple calls. Lync 2011 The System Is Unavailable Now Software Client CalledMicrosoft has a software client called Lync Attendant for this, but you might want to use a more traditional hardware based solution like a snom370 with expansion panel (you can get up to 138 buttons with speed dial). The big advantage is that receptionists often dont need additional training on a physical phone.
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